Return & Exchange Policy
At Cadets Gear, we want you to be completely satisfied with your purchase. Please review the following policy before initiating a return or exchange.
Standard Returns & Exchanges
- Returns and exchanges are accepted within 30 days of the original delivery date.
- Items must be unused, unassembled, and returned in their original packaging with all manuals, parts, and accessories included.
- Gas-powered equipment (Mowers, Snow Blowers, UTVs) may be returned only if all fuel and oil have been completely drained due to shipping safety regulations.
- Proof of purchase (Order ID or Receipt) is required.
- Change of Mind: If you wish to return an item that is not defective, you will be responsible for return freight shipping costs plus a 20% restocking fee. This will be deducted from your refund.
Damaged or Defective Items If your item arrives damaged or defective, we’ll make it right at no cost to you.
- Please notify us within 5 days of delivery and provide photos or videos showing the damage or defect.
- Once verified, we will arrange for a replacement, repair, or return shipping at no charge.
- Important: If you refuse delivery due to visible freight damage, your 20% deposit will be refunded in full immediately.
Freight Delivery & Inspection (Must Read) For items shipped via freight (Mowers, UTVs), you must inspect your shipment before signing the delivery receipt:
- Confirm the crate or packaging is sealed and intact.
- Check for any visible damage to the crate or equipment.
- If damage is present, note it on the delivery receipt and take photos before accepting the shipment.
- If the damage is severe, Refuse the Delivery and contact us immediately.
Contact Us If you notice damage and are unsure whether to accept or refuse delivery, please contact us immediately at (240) 943-0788 or email support@cadetsgear.us so we can guide you on how to proceed.
